JiaJiong CandleReturns & Replacements
What happens if candles arrive damaged, defective or short.
Our policy
Every candle is tested before shipment, so most orders arrive complete and working. If units are damaged in transit or fail on arrival, we will supply replacement parts or compensate on your next bulk order in proportion to the damage ratio.
How to report an issue
- Photograph or film the affected units and the outer carton on arrival
- Note the quantity affected and the SKU or item number
- Send it to your account contact within a reasonable period of delivery
- We verify and confirm the replacement or credit that applies
What is not covered
- Wear from normal rental or repeated event use
- Damage caused by immersing non-waterproof LED candles in water
- Discolouration from prolonged exposure to direct sunlight or heat
Need to raise a claim?
Contact us with your order reference and the evidence above and we will resolve it.